Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Terms and Conditions

Terms and Conditions
Last updated: June 30, 2025

Welcome to spectordrones.com (the “Site”), operated by Spector Drones, a sole proprietorship (“we,” “us,” or “our”). By accessing or using the Site, or by placing an order through the Site, you (“you” or “Customer”) agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use the Site.

1. Orders & Right to Reject

Order Acceptance
All orders placed through the Site are subject to acceptance and product availability.
Right to Reject
We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, including but not limited to product discontinuation, pricing errors, suspected fraud, or concern that products will be used for mass disruption, warfare, or other unlawful activities.

2. Manufacturer’s Limited Warranty & Important Notes

Sample Units & Final Sale
We may offer sample units at reduced pricing for design verification. Due to their custom nature, all sample-unit sales are final upon order confirmation, and a purchase order number is required.
Inspection
You must inspect all products within ten (10) business days of delivery. Any physical damage or discrepancy must be reported immediately, with all parts and original packaging preserved for inspection.
Warranty Coverage
We warrant our products against defects in materials and workmanship under normal use. Accessories (e.g., cooling fans, switches, adapters, wiring) are covered only if received damaged.
Warranty Period
The warranty period for UAV components is ninety (90) days from the date of delivery.
Warranty Conditions
Warranty claims must be made within the warranty period and include proof of purchase. Products must not have been altered, modified, or repaired by unauthorized parties.
Exclusions
The warranty does not cover damage resulting from improper installation, operation, maintenance, misuse, abuse, accidents, unauthorized modifications, wear and tear of consumables, damage caused by non-Spector Drones components, or products not purchased through authorized channels.
Claim Process & Remedies
To initiate a claim, contact us for a Return Merchandise Authorization (RMA) number, provide proof of purchase and a detailed description of the issue, and ship the product back at your expense unless otherwise approved. Valid claims will be remedied by repair (using new or refurbished parts) or replacement with an equivalent unit. Repair or replacement does not extend the original warranty period.
Limitation of Liability
Our liability under this warranty is strictly limited to repairing or replacing defective products. We are not liable for incidental or consequential damages, including loss of profits, downtime, or business interruption. Compensation for any claim is strictly limited to the original purchase invoice amount.

3. Prices & Payment

Prices on the Site are quoted in U.S. dollars and exclude shipping charges, taxes, and fees.
We accept major credit cards and PayPal. Payment is due at the time of order.

4. Shipping & Risk of Loss

Title and risk of loss pass to you upon our delivery of products to the carrier.
Shipping times provided are estimates and not guaranteed.

5. Returns & Refunds

Returns or exchanges must be requested within thirty (30) days of receipt.
Items must be unused, in their original packaging, and accompanied by proof of purchase.
Return shipping costs are the customer’s responsibility unless the return is due to our error.

6. Legal Notice & Disclaimer of Liability

Improper use of drone products can result in severe injury, property damage, or death. It is your sole responsibility to obtain and maintain the necessary experience, training, and credentials (including any required FAA certification) to operate radio-controlled aircraft safely. To the fullest extent permitted by law, Spector Drones disclaims all liability for personal injury, property damage, or any other losses arising from the operation, installation, application, or maintenance of our products.

7. Intellectual Property

All content on the Site—including text, graphics, logos, images, and software—is either owned by us or licensed to us and is protected by U.S. and international copyright, trademark, and other intellectual-property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written permission.

8. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-law principles. Any dispute arising from or relating to these Terms or the Site will be resolved exclusively in the state or federal courts located in Baltimore County, Maryland.

9. Changes to These Terms

We may update these Terms at any time. The “Last updated” date at the top will reflect when changes are made. Your continued use of the Site after such updates constitutes your acceptance of the revised Terms.

10. Contact Us

If you have any questions about these Terms, please contact us at:
Spector Drones
Email: support@spectordrones.com
Phone: (443) 345-6944

Thank you for choosing Spector Drones. We are committed to providing you with high-quality UAV products and clear, fair policies.

Refund and Returns Policy